Friday, April 13, 2007

Worst thing to happen to a cell phone buyer!!!

This could be a boring story for many... but the fact is it could happen to anyone..

I bought this stupid Nokia 6270 at Chennai on Feb 3,2007.

After using it for about 20 days the handset became dead... I went to the so called service center run by another stupid HCL and I was told that it will take a weeks time for them to service it.

They said some water could have seeped in and thats why the phone is dead... I bacame furious and asked them to check whether any water is logged in the handset...

They checked and told me immediately that no water is found inside, but they will service and give it to me..

I never know why this is happening only in India. A new handset costing Rs.13,500/- goes dead in 20 days and the Authorised service center says that they cannot replace the handset but can only repair it.

Helplessly I had to accept their answer and come back. I was asked to call up after 1 week which I did everyday after that 1 week.

After 20 days of research or service they said they cant service it, and they will arrange for a replacement, which I will get by another 10 days.

Days passed by ... and I was handed over the handset on March 30th 2007. Again on April 4th the phone was not working !!

What a great after sales service from NOKIA. Service guys shamelessly say that they can't do anything about it....

Beware of NOKIA products.

4 comments:

Anonymous said...

SIMPLY FILE A CASE AT CONSUMER FORUM SINCE IT IS WITHIN WARRANTY.
YOU CAN CLAIM THE ENTIRE MONEY BEING PAID WITH COST OF YOUR HAVING TO RUN AROUND AND COST OF THE CASE AND COMPENSATION FOR HUMULIATION AND MENTAL AGONY.THE CAUSE OF ACTION IS "GROSS DEFICIENCY IN SERVICE" BOTH BY NOKIA AND ITS SERVICE CENTRE.
ALL THE BEST.
K. Hariharan

Anonymous said...

We also faced a similar problem.
We bought identical 3 mobiles from Dubai.
One went blank within 3 months and in the local Nokia shop they opened and told they will try to rectify it. Then they told water seeped inside, they can't do any thing and told us to contact Nokia Service center. They are also not able to do anything. Then we have sent back to Dubai main service center, ' he simply told the set is opened and lot of dust accumulated inside, even a hair; So he can't do anything'.
So... finally we ended with wastage of our time & efforts.
Other two sets also not functioning properly.
- This all depends on Model & our time
- Jk

Nawal said...

STOP USING NOKIA PRODUCTS IMMEDIATELY. IF YOU STILL DO SO, DO IT AT YOUR OWN PERIL. DON'T THINK OF ANY AFTER SALES SERVICE AT ALL EVEN IN YOUR WILDEST DREAMS. I HAD TWO WORST POSSIBLE EXPEREINCES. fIRST IN GETTING THE bl5c bATTERY REPLACED & THEN WHEN MY NOKIA N 73ME WENT DEAD & HAS NOT BEEN REPAIRED SO FAR.

Ayla said...

Good words.